NBI Clearance

Online Clearance Application FAQ
(Updated October 02, 2013)
The NBI online clearance application: http://nbi-online.com/

Who can apply/register on the online NBI Clearance application?
Anyone who needs an NBI Clearance can apply/register through the online application, as long as he/she has the
necessary requirements needed for the registration in the website.
Personal appearance of the applicant is needed and important in order to fulfill the succeeding steps (Biometrics and
picture taking) of the application.

What are the available payment options to be able to use the Online Application System?
You need to have made a payment thru one of these:
1. GCash – thru your Gcash account or the GCash payment center (For Gcash members, send the GCash payment
to 28829175638053)
2. Pinoy Pera Padala – thru PPP payment outlets: http://pinoyperapadala.ph/our-partner/

NOTE:
GCASH will no longer be part of the payment service.
PPP/Kwartagram will be the only payment service available effective on
September 13, 2013(Friday). This is based on a recommendation sent by COA.

After paying thru the facilities mentioned above, you may already validate your reference number (a nine digit number
combination, e.g. 021234567) in the online application.
Only payments with the P25 convenience fee (P140.00, P190.00, P440.00) are
accepted. This is the standard price of the eclearance.
Such payments may be used for validation for anyone. Each purpose has a designated price. (you may view it here:
https://nbi-online.com/file/NBIClearancePurposeList.pdf)
NOTE: payments in excess or shortage will NOT be accepted and are considered void and forfeited.

How long is the validity of the payment for the online registration?
60 days is the length of the validity of the payment you have done on your chosen payment facility.

How do I complete the E-MAIL REGISTRATION & VALIDATION OF PAYMENT?
To complete this step, you have to provide:
1. A valid e-mail address (an existing and active e-mail address which you can access and view the inbox/spam)
2. A valid Reference Number which you received through purchasing from a chosen payment facility

Only by providing the details stated above will you be able choose the desired purpose of your clearance application and
your payment validated. Click on the “Validate” button when you are done.

If you have provided valid payment details and an appropriate purpose is chosen, you will be taken to the nbi-online
registration page. Please complete this form for you to have a registered account in this website.
Take note that the e-mail you provided will serve as your account username for this website.

For applicants who have entered a non-existing or cannot-be-accessed e-mail address, please view the FAQ section
below.

How do I complete the REGISTRATION PAGE?

To complete this step, you have to:
1. Enter the confirmation code provided in the e-mail message we sent to the e-mail address you provided in the
previous page.
2. Please fill in the appropriate fields with the valid information. You can select from the drop down boxes if these
are provided.
3. If you are a female who is either married, widowed or separated, then you have to enter your husband’s
surname
4. If you have an AKA with supporting documents, enter it in the field provided.
5. Click on the “Complete my Registration” button when you are already certain that you have entered the correct
details completely. You won’t be able to edit the information you provided here in the succeeding steps or go
back to this page after clicking the button. Important: All clearance under this account will contain the
information you entered here, no other person/identity may be used under this account to get a clearance.
6. If you desire not to continue yet with the registration, you may click “Cancel”.

When you have successfully completed this page, a confirmation message appears. Click “OK” to proceed to the
PERSONAL INFORMATION/CLEARANCE APPLICATION page.

Note: http://nbi-online.com/ functions and performs better on Mozilla Firefox and Google Chrome. It works fine on
Internet Explorer 9 (IE9) but does not work on IE8 or lower.

How do I complete the PERSONAL INFORMATION/CLEARANCE APPLICATION page?

To complete the PERSONAL INFORMATION/CLEARANCE APPLICATION PAGE:
1. Please fill in the fields with the appropriate details. You may leave some of the fields blank (e.g. AKA) if you
cannot support it with the appropriate & valid documents.
2. If you wish to change the purpose of the clearance, you may do so by clicking on the green button, labeled with
the purpose you have chosen, found in the Clearance History (found above the Personal Information section). A
drop-down list will appear on which you can select the purpose of your choice. Click “OK” when you have chosen
the purpose, otherwise if you wish not to change it, click “CANCEL.” You may do this again and again as long as
the clearance/s has/have a status: Not yet submitted.
3. Click “Update Info” to save all the details you have provided even if you have not yet filled out the form
completely. This ensures information you have entered is saved to your Personal Information. You may log back
in anytime to complete whatever information needs to be entered.
4. Click “Save to Clearance” once you have completed the form and verified that it is correct and true. The
information you provided and the purpose you have chosen will now be written into all the clearance/s with
status: Not yet submitted, this will then change the Status to “Saved”. We strongly advise you not to purchase
clearance/s for future use (e.g. for next year) as this will also be included in the saving process. The “Print”
button will appear next to the clearance with status: Submitted.
5. Click on the “Print” button. This will open a webpage which you must print on a white sheet of paper. An email
message will also be sent containing the same information you see here. This sheet is a requirement for you to
be able to queue in the online clearance lane.
6. Remember to Sign Out when you’re done. Click on “Sign Out” found at the top right area. 7. After you have printed the QR Code webpage on a white sheet of paper, schedule your appointment by sending
a booking request via a text message.

When you have made another payment transaction, you may enter your details by clicking on Add New Reference No.
(Applicable only on GCASH payments) in this page. To be able to go back to this page, log in using your username and
password. We strongly advise you not to go through the registration process again as this would be tedious for you and
would defeat the purpose of having the PERSONAL INFORMATION/CLEARANCE APPLICATION page.

How do I submit a BOOKING REQUEST?

NBI CLEARANCE OUTLET ADDRESS

LOCATION CODE
NBI MAIN OFFICE U. N. Avenue, Ermita, Manila 8AM-5PM NBIMAIN
ROBINSONS GALLERIA Basement I Ortigas Ave QC 10AM-7PM ROBGALLERIA
ROBINSONS LIPA Mataas na Lupa Lipa City Batangas 10AM-6PM ROBLIPA
ROBINSONS METRO EAST Level 4 Marcos Hi-way Pasig 10AM-7PM ROBEAST
ROBINSONS NOVALICHES Novaliches, Quezon City 10AM-7PM ROBNOVA
ROBINSONS OTIS Level 2 Guanzon St Paco, Mla 10AM-7PM ROBOTIS
ROBINSONS PLACE ERMITA Basement I Ermita, Manila 10AM-7PM ROBERMITA
VICTORY MALL ALABANG 2nd Flr Alabang Muntinlupa City 10AM-7PM ALABANG

Key in:

BOOK<space>Ref#<space>LocationCode<space>MMDDYYYY<space>HHMM<space>Name

 Sample: BOOK AAAABT9 NBIMAIN 11202011 0800 Juan dela Cruz
 Send to: 09175638054

[HHMM is the time you desire to go to the eClearance Center of your choice (e.g. “0800” for 8AM, “1400” for 2PM)]

The Reference Number refers to the Reference Number that you received from the payment facility.

Note: All clearance center stated above is open Monday-Friday (except on holidays).

How long will it take to release an NBI Clearance?

1. NBI Clearance Center Applicants (NBI Main Office) - for those without namesake, clearance certificates are
released within the same day. For those with namesake, their applications will be subjected to further
verification hence you have to wait for five (5) working days before clearances are released. For those who are
required to go to the Quality Control Section for interview, clearances will be released one (1) hour after the
interview.

2. NBI-SATELLITE (Within Metro Manila) Applicants – for those without namesake, clearance certificates are
released within the day. For those with namesake, clearances will be released after five (5) working days upon
application. For those who are required for interview, they are advised to proceed to Quality Control Section at
the NBI Clearance Center in NBI Main Office, UN Avenue Manila.






 

How do I know this site is secured?


Any personal information you will be entering here goes through the highest level of protection provided by the
ExtendedSSL from the world-class industry leader - GlobalSign.

What do I do if I commit a mistake in entering my information?
- In the registration page:
You must purchase a new reference no. and validate it with a different e-mail address. This is considered an applicant’s
error, not of the NBI Clearance personnel. The NBI is not liable for the mistake and is not obligated to correct it.
- In the personal information/clearance page:
You can edit your personal and application details as long as you have not clicked on the Save to Clearance button. But if
you have already clicked on Save to Clearance and pressed “OK” in the warning dialog box, you must purchase a new
reference no. and validate it under your account. A new clearance entry will be made for you to input the correct
information. This is considered an applicant’s error, not of the NBI Clearance personnel. The NBI is not liable for the
mistake and is not obligated to correct it.
What if I made the wrong payment?
We have been very clear in notifying you regarding the price of the eClearance, so you must comply with the
instructions. Payments with the wrong amount will not be accepted or validated in http://nbi-online.com/. The wrong
payment is considered void and forfeited. You must purchase a new reference no. with the correct amount. Why does this message keep on appearing? “Please make sure you have not mistyped your reference number and
mobile number/date registered.”
The e-mail you are trying to enter may already have been registered. Check your e-mail inbox/spam for a message with
the subject - You already have a registered account. If this is not the case, please read below:
Please email the following information with the subject “payment validation error” -
For the Gcash transaction, email the following to eclearance@nbi-online.com :
 GCash reference no.
 Date of transaction
 Amount paid
 Scanned copy of your GCash receipt

For the PPP transaction, email the following to helpdesk@nbi-online.com:
 PPP reference no.
 Date of Birth
 Amount paid
 Scanned copy of your PPP receipt
They will assist you w/in 24 hours.
How do I save and submit my application?
When you have not yet completely filled out your information, you may press the Update Info button. This will save
what you have filled out partially and you may fill it out completely next time. Clicking on Save to Clearance confirms
that you have completed all the information and will proceed to the printing of your QR Code printout. You can no
longer make changes to your information after you do this.
Can I have multiple clearances in my NBI-online account?
Yes, you can have as many clearances with only your identity under your account. Please be advised that all clearance
under your account can only contain one identity and cannot be used for another identity to apply for a clearance. You
may enter as many reference numbers as you want under your account.
You need to have paid via the available payment facilities before being able to add a new reference no.

I have completed my information; can I claim my clearance already?
Before going to the NBI clearance center, please print the QR code sheet by clicking the print button. The print button
only appears after you have clicked on the Save to Clearance button. Upon pressing the print button, you will be
transferred to the QR CODE webpage (a Print button will be provided for you to click). Please print this page to serve as
your QR Code Printout.

Now that I have my QR code printout, where do I go?
The applicant must bring the QR code printout along with his/her valid ID (and passport/ACR if you’re a foreigner; if you
have AKA, then bring supporting documents). You can book an appointment at the NBI Clearance center of your choice
(Please refer to https://nbi-online.com/file/bookingrequest.pdf). Present the QR code printout once you have arrived at
the clearance center then proceed to the eClearance Lane.
Reminders:
1. Only the person with his/her name on the QR Code may be able to claim his/her clearance. His/her fingerprint
and face photo will be taken in the eClearance center. Other people may not substitute or proxy for the
applicant.
2. Anyone wearing sleeveless shirt (includes sando), shorts or sandals is NOT allowed to enter the NBI Clearance
center.
 I did not receive a BOOKING confirmation code, what should I do?
Please email the SMS booking request to eclearance@nbi-online.com: (Subject should be “No response from booking
request”)
Your request will be processed within 24 hours and an email reply will be sent to you with further instructions.

I did not receive a confirmation code after email validation in the website, what should I do?
Please send the following details to helpdesk@nbi-online.com: (Subject should be “Confirmation code not received”)
 Email address you entered
 Reference No.
 Amount Paid
Your request will be processed within 24 hours and an email reply will be sent to you with further instructions.

I have a validated payment but the email address I entered was misspelled, can I have it corrected?
Please send the following details to helpdesk@nbi-online.com: (Subject should be “Correction of misspelled email
address”)
 Email address you entered
 Reference No.
 Amount Paid
Your request will be processed within 24 hours and an email reply will be sent to you with further instructions.
What do I do if I forgot my password?
Enter your email address in https://nbi-online.com/forgotpassword and fill in the blanks then click “Retrieve Password.”
Further instructions will be sent to you on how to get your new password.
Error notifications and what these mean
1. A connection to the server could not be established (###). Please…
 There are some instances when the server does not accept the website’s request for processing. Please
follow the instructions presented in the error notification. We recommend you to clear your browser
cache first before entering the details and resubmitting the form or webpage.
2. If you’re viewing this page, either: 1. You have not … 2. A connection…
 There are some instances when either: the website’s connection to the main server is not possible,
offline, being upgraded, or we are having our scheduled update. A link is provided so you can go back to
the website’s main page, it will return to the website’s main page once the server is back online.
3. This website is currently undergoing repairs and updates. Please come back on or after…
 The website is currently being fixed and updated to provide you a better experience when it’s back
online.
4. If you are viewing this message, then an error has been encountered in the registration process. Please send
your citizenship, gender, date of birth, place of birth, given name, (maiden) middle name and (maiden) surname
to helpdesk@nbi-online.com. Further instructions will be sent to your e-mail address within 24 hours.
 We need you to send the information by following the instructions stated in the error message. Await
further instructions in your e-mail w/in 24 hours.